FREQUENTLY ASKED QUESTIONS
The short answer is, normally yes, however some of the permanently discontinued products by the inverter or solar components manufacturer are also shown as out of stock. Please contact us; it may be chance that we are able to source that product from you from the manufacturer.
Yes, unless the product design and color is not changed in the mean time by the manufacturer. We are doing our best to keep our power inverter shop fully updated but we are humans and a day has only 24 hours on Earth. Feel free to contact us at any time if you have any doubts.
Your order information, including your receipt for payments you made and the commercial invoices can be found (if you are a registered and logged in customer) in the My Account section of the inverter webshop. Top right corner of the page on a desktop computer and the top left corner on mobiles.
You can find more about this topic in the Cancellation and Returns.
You can ship your order wherever you wish, except to addresses in countries which are on European Union` embargo list. With all that said you need to know that although we regularly sell to USA and African countries as well our webshop is primarily configured to serve customers from mainland EU/EEA. For all the other destinations you should get in touch with us for a quote or have an arrangement with a freight forwarder in Netherlands to be able to serve you best. If you are a customer outside mainland EU/EEA (except UK and Republic of Ireland) the delivery cost shown at the Checkout is the cost of delivery to a freight forwarder in Netherlands.
Yes we do. General questions regarding the power inverter products like technical data, installation and commissioning as well as guarantee issues are free to be asked and we will answer them for free via e-mail. Everything which requires planning, sizing and a deeper engineering overview are available as well but are not for free. Please see out Technical Assistance packages in our power inverter shop.
Yes we do but not through our webshop. Both solar panels and energy storage requires special handling and carrier arrangements, therefore are not included in our webshop product portfolio. If you need a complete solar panel system with or without batteries please ask for a quote.
Please note that the “What is your best price?” type of questions are not answered by our team. If you are retail customer the best prices are shown in our wenshop. If you are solar installer or a builder you have your special prices under your profile via our Installer Discount Program. Please visit Installer Login on the top right corner of the webpage.
Please fill out the necessary information, and we will respond as soon as we can.
If you are contacting us regarding an in progress quote or sale then please include your quote or order number so we can process your request as quickly and accurately as possible. If this is regarding a problem with the website, please provide as much information as possible so that we can reproduce the problem and fix it. Thank you.
CONTACT US FOR ANY QUESTIONS
Please make an appointment before stopping by.
Local pickup of solar power inverters and components is possible. Please schedule it upfront.